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ENVÍOInformación de la empresaAll purchases made on this website is between you, as customer, andTRESU A/SVenusvej 44DK-6000 Kolding INICIO DE SESIÓN DEL CLIENTECreate your own inicia sesión prior to your purchase. Ten en cuenta que no vendemos a particulares, solo a empresas. Puedes registrarte para obtener acceso aquí. Si tienes alguna pregunta, ponte en contacto con nosotros por correo electrónico: webshop@tresu.com o por teléfono: +45 7632 3500. ENVÍOSalvo indicación en contrario, los artículos están en stock; realizamos envíos diarios y el plazo de entrega/transporte suele ser de 3 a 5 días desde el pedido. Todos los pedidos se enviarán por UPS, salvo indicación en contrario. El número de seguimiento y la información se enviarán al usuario que realice el pedido. Todos los paquetes están totalmente asegurados para tu seguridad, sujetos a los Incoterms DAP.  CONFIRMACIÓN DEL PEDIDORecibirás un correo electrónico confirmando tu pedido. You can always inicia sesiónto your account to see the status of your order.  PRECIOSTodos los precios son NETOS en € sin IVA. MÉTODOS DE PAGOAceptamos el pago con las siguientes tarjetas: MasterCard, Maestro, Visa, American Express, Visa Electron and JCB.  Utilizamos tecnología de cifrado SSL (Secure Socket Layer) para garantizar que los pedidos o los datos personales solo puedan ser leídos por los sistemas y el personal de TRESU A/S. La información de la tarjeta de crédito no puede ser leída por el personal. Necesitamos tu nombre, dirección de entrega, dirección de correo electrónico y número de teléfono para poder tramitar tu pedido. Tratamos esta información con la máxima confidencialidad. Si pagas con tarjeta de crédito, tu pedido se tramitará inmediatamente y el importe se cargará en tu tarjeta cuando se envíe la mercancía. Si deseas cambiar el método de pago de tarjeta de crédito a factura, ponte en contacto con nosotros en webshop@tresu.com. ENVÍO CHARGESEnvío charges are standard rates + a handling fee based on total volume in kilograms (KG) and will appear on the order confirmation. DEVOLUCIONES Y CAMBIOSStandard warranty time is 12 months for purchases made by companies or for business purpose. Warranty applies to products showing discrepancies and/or malfunctions not evident at purchase, provided that product itself has been used correctly within applicable regulations as described in official technical manuals. Warranty service will include repairing or replacing (at TRESU's option) of the product and will exclude technical maintenance on site, as well as after-sales installation. In any case the device to repair or to replace must be returned to the address given by TRESU A/S in its original packaging (including manual and fittings like cables); to avoid potential damage, whenever possible, this original package should be placed within a further external package where the Customer should clearly mark the RMA number (Return Material Authorization). Warranty shall not apply to devices which should be damaged by static electricity, misuse or unauthorized tampering. The Customer must bear full transport charges for the return of goods. All orders are delivered according to Orgalime SI 14.RETURN POLICYCustomers are welcome to return purchased items if they regret their purchase. However, we reserve the right to reject returned items that are not in their original condition and packaging.A minimum return handling fee of €49 or 10% of the original purchase price (whichever is higher) will be deducted from the refund. Customers must bear full transport charges for the return of goods. ATENCIÓN AL CLIENTESi tienes alguna pregunta, no dudes en ponerte en contacto con nosotros por correo electrónico o teléfono: webshop@tresu.com o +45 7632 3500